Mplus Georgia About Us:
Meritus Georgia Ilc, founded in 2022 and now rebranded as Mplus Georgia, proudly stands as a pivotal member of Mplus Group, the foremost Business Process Technology Outsourcing (BPTO) organization in Southeast Europe. With a commitment to innovation and excellence, Mplus Georgia has swiftly grown to employ a dedicated team of over 100 professionals engaged in multiple projects. At Mplus Georgia, we embrace a flexible work culture, offering various working options including remote work, office-based, and soon, a hybrid model. As Mplus Georgia continues to grow, we envision an even more significant role within the Mplus Group, solidifying our position as a hub for cutting-edge business process technology outsourcing. Join us on this journey, where innovation, collaboration, and growth converge to shape the future of business process technology outsourcing.
Due to continued growth and market development, we are searching for an English-Speaking Customer Service Representative to join our Customer Service team.
General Qualifications:
- Native-level (fluent) proficiency in English
- At least a high school graduate (Equivalent certification valid for international university graduates)
- Clear and articulate speech
- Customer and service-oriented
- Willingness to work in a team
- Ability to adapt to flexible working hours (including shifts)
- Confident in persuasion skills
- Responsible and proactive
- Successful in interpersonal relationships
- Good computer knowledge
Job Description:
- Respond promptly and professionally to incoming communications across various channels, including calls, chats, and emails, ensuring alignment with operational goals and maintaining appropriate speech quality standards.
- Forward problems that cannot be resolved in the initial contact with the customer to relevant departments.
- Have detailed knowledge of the product for all types of information and keep information up-to-date to present the product according to customer needs, utilizing necessary resources effectively (website, training documents, etc.).
- Participate in product and screen training to provide accurate information to customers.
- Follow up and inform customers whose problems or requests have been resolved, making a call as soon as possible if necessary.
- Adapt to working days, hours, breaks, and meal schedules.
- Take actions based on feedback from the Team Leader and upper management.
- Demonstrate the necessary performance to achieve project-specific KPI targets.
- Master and correctly use the programs used in the project.
- Availability to work in a 24/7 shift rotation.
- Remote Work
