Call Center/Operation Manager

Mplus Georgia About Us:

Meritus Georgia Ilc founded in 2022, now rebdranded as Mplus Georgia proudly stands as a pivotal member of Mplus Group, the foremost Business Process Technology Outsourcing (BPTO) organization in Southeast Europe. With a commitment to innovation and excellence, Mplus Georgia has swiftly grown to employ a dedicated team of +100 professionals engaged in multiple projects. At Mplus Georgia, we embrace a flexible work culture, offering various working options including work from home, office-based, and soon, a hybrid model. As we continue to expand our horizons, As Mplus Georgia continues to grow, we envision an even more significant role within the Mplus Group, solidifying our position as a hub for cutting-edge business process technology outsourcing. Join us on this journey, where innovation, collaboration, and growth converge to shape the future of business process technology outsourcing.

Call Center/Operation Manager

QUALIFICATIONS AND JOB DESCRIPTION

Are you an experienced Operations Manager looking for a new challenge and an opportunity to advance your career?

If you are a team player with excellent structured style of management and negotiating skills, who thrives in a challenging and dynamic work environment, we have the perfect job for you!

We are looking for a professional Operations Manager to join our dynamic team and take on full responsibility for customer service.

As an Operation Manager you will be responsible for smooth project operation – from budgets, systems, processes, client satisfaction and people perspective on a day-to-day basis.

Responsibilities:

Co-create and implement the overall project strategy.

Monitor the achievement of set goals, analysis of costs, productivity, and quality of work and act to meet the KPIs and overachieve.

Conduct quantitative and qualitative analyses to improve the company's business processes and report to management.

Maintain communication and good customer relations at all times.

Lead Team Leaders and show by example how to engage and inspire teams to deliver against the plan.

Recognize talent and react promptly to nurture it.